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Frequently Asked Questions
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Here you will find answers to the most Frequently Asked Questions about 10ticks
Q: Does it cost anything to register as a user?
A: No!!
Q: Why should I register?
A: You get to see stuff others don't. There are extra pages just for you. You can download Wallwords and documents from our shareware section. Also you can use the discussion room, t2t, to chat to other teachers. Also you need to register to download our FREE pack of worksheets.
Q: What do I need to register?
A: Quite simply a valid e-mail address!! As soon as you register (within a minute!) you will be sent, by e-mail, your login details. If you don't get this e-mail the most likely reason is you have mis-spelled your e-mail address!! Try again!
Q: Should I register as a School or a Teacher?
A: The school account will only let you buy material for the school, but apart from that you get the same extra pages.
Q: If I register will you send me loads of e-mail junk?
A: We comply with the data protection act. Simply - you're in charge! When you register you decide if you want our newsletter. It isn't a big decision as when you login to your user area you can turn on or off this option at any time. If you put in your date of birth and allow us to send you newsletters then we can send you a birthday card.
Q: Can I close my account when I want?
A: You control everything from your user area. You can delete your account, edit details and change your school!! You can even put in your friends e-mail addresses and dates of birth and we send them a birthday card from you!! How's that for convenience!!
Q. What happens to my account if I don't use it ?
A. The website records the last date you logged in to your account. If your account has not been used for two years then the account is automatically deleted. When this happens all your details are lost, your high scores, test scores and other user details. This is an automated process and this information can not be retrieved at a later date. The moral ? Login regularly!!
Q. Some how I have deleted my account and I want it back! What should I do?
A. E-mail us as soon as you can, we may be able to save it - but no promises!!
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Q. What's the catch to the free downloadable pack?
A. There is no catch to the offer, it really is free! We hope that you like
the pack so much you buy our other packs.
Q. How do I get the free pack of worksheets for my school
?
A. Click on the "FREE sample pack" link. Here you will be asked to register
as a new user (you will need an e-mail address so you can receive a password).
Log in to the site and go to the "FREE sample pack" page to download the sample
worksheets.
Q. When can I buy other packs ?
A. You can buy additional packs at any stage. You may want to buy some with
the free download in which case follow the instructions given. After you have
evaluated the free packs you may wish to buy other packs. In this case log in
to the site and go to the "buy now" page.
From this page you can buy more packs. You have a choice of payment methods.
The most common method for schools is invoicing, though you can pay by credit card
if you wish. You are then invoiced for the appropriate amount. All your packs are
put on CD and posted out to you.
Q. How do I download ?
A. When you are in the "FREE sample pack" page you have two choices:
- You can print out the pack, just click on printer icon
- You can save the pack to your desktop.
Click on disc icon and this will ask for prompts as where
you want to save it on your computer. The time bar at the bottom will show you
how the download is progressing.
Q. How long will it take ?
A. This will depend on several factors, including, your connection to the server,
the type of equipment you have and also the time of day. Most schools are being
connected with broadband connections, in which case to download the free pack
should only take a couple of minutes.
Q. What if I haven't time to download the pack at this
moment in time?
A. Your log in will be valid for as long as you want. This means you can access
the free pack at any time and download it as many times as you wish.
Q. Can I only download it once ?
A. If you find your computer has crashed and you lose your files, you may go
back and download again. See above.
Q. What if I'm timed out during a download ?
A. If the server times out, you can access the pack at a later date.
Q. How much space do I need on my hard drive ?
A. The free pack will take up around 3 Mb of space.
Q. I don't have Adobe Acrobat.
A. Adobe acrobat reader is available on this site. Click here to download your
copy. It is free. Download size - 5.6mb
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Q. Will this deliver the Year 7/8/9 framework ?
A. Yes. It has been written to respond to the new National Curriculum guidelines.
All the topics are covered in the worksheets. Mental work is a key element within
the framework, and this is something that can not be delivered by the worksheets
alone (or textbooks for that matter). There is a major element of number work
within the worksheets that can aid the delivery of the mental work.
Q. Will this deliver the GCSE Intermediate syllabus 2003?
A. Yes. The level 7/8 packs are designed to sit on the level 5 and 6 packs.
Together this provides thorough coverage of the Intermediate GCSE syllabus for
2003. New topics at this level include Circle Properties, Interquartile Range,
Box Plots, Time Series graphs and Moving Averages.
Q. Will this deliver the GCSE Higher syllabus 2003?
A. Yes. The level 9/10 packs are designed to sit on the level 7/8 packs.
Together this provides thorough coverage of the Higher GCSE syllabus for
2003.
Q. Where do I find the National Curriculum level for each
sheet?
A. In the bottom left hand corner you will see the level the worksheet is aimed
at. This is a guide only. As with any good scheme of work the worksheets spiral
from the level below to the level above. Refer to the National Curriculum Guidelines
for the definitive level of any particular worksheet.
Q. Why is every sheet referenced to the National Curriculum
?
A. They have been referenced for quick ease of use by the teacher. This is particularly
useful if a member of staff is ill and the HoD needs a sheet at a particular
level quickly.
Q. Who has written this ?
A. It has been written by teachers for teachers. The philosophy being that it
is low on explanation (that is the job of the classroom teacher) and therefore
gives more room for graduated questioning in depth.
Q. Do you expect every child to answer all the questions
?
A. This is just a resource for the teacher. The pedagogy used in the classroom
belongs to the teacher. How they use that resource depends on them. Some classes
may just attempt odd numbered questions, those that need to build more concrete
foundations may attempt more.
Q. Why are the materials so cheap?
A. As teachers, we are trying to produce materials that are of use to the profession
- materials that will enhance and enrich the curriculum.„ This is a gap that
we feel has not been filled and we have the expertise to fill. By selling over
the internet we therefore reduce our overheads and pass these savings on to
you.
Q. Can we photocopy them for ever ?
A. Once they have been bought by a school/institution, that school has the right
to use them in their school/institution forever. No repeat fees for textbooks
that are lost etc. We feel this can be a massive long term saving to your school.
Q. We are a teacher training institution, how can we use
them ?
A. If you are a teacher training institution your students have the right to
use them in any school they are in whilst on teacher training practice under
your guidance. After they leave your institution they cannot use them unless
the school they are employed in has bought them. The school the student previously
trained at has no right to use them with any other member of staff during or
after your student's visit, unless the school has purchased the packs. This
should be made clear to the students so that they don't breach copyright.
Q. As a Scottish school is this any use to us?
A. Yes. The materials are rich in content and have thorough coverage of the
topics you have to teach. They are referenced to the English National Curriculum,
but as a guide Level 4 and Level 5 are roughly equivalent to the age range 9
- 12 years old.
Q. How do I buy from overseas?
A. Order through the shopping cart. The only difference is that you will have to
pay postage and packaging at the appropriate rate. See FAQ in the "buy now" page.
Some local taxes may apply to imported goods. All payments are by credit card.
Q. My school wants to post an order, what is the address?
A. Fisher Educational.
Bolton Enterprise centre,
Washington Street,
Bolton,
BL3 5EY
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Q. I have a colleague teaching a different subject who
has lots of material similar for his/her subject.
A. Please tell him/her about us as we are looking to expand into other subjects.
If they are of suitable quality it may well be that we take them on board to
run a subject channel.
E-mail us at opportunities@10ticks.co.uk.
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Q. When I print out the text appears smaller than it should.
A. When printing out deselect (no tick) the "Fit to Page" box from the printer
option.
Q. When measuring lines they appear to be slightly different
from the answers.
A. The Acrobat program has the exact measurement. Some printer set ups may vary
and hence the measurements may vary by a millimetre. In this case either try
different printer settings, or work out answers for your set of work sheets.
Q. I can't see the footer with the level descriptions.
A. If you haven't installed your latest printer driver for your machine this
can happen. Contact the printer manufacturer for the latest printer drivers.
Alternatively you may need to alter your printer/printer driver settings, see
your manual for details.
Q. When I print out I have black blobs on the worksheets.
How do I stop this ?
A. These black blobs are the pictures on the worksheets. This is caused by using
an old version of Acrobat Reader. Install and use Acrobat Reader version 5.0
or higher.
Q. I click on the links but nothing happens..
How do I stop this ?
A. It may be that you have a 'pop-up killer' installed. Quite often the firewall you are using will have an ability to stop pop-ups. You need to disable this function as the site uses pop-ups occasionally.
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Q. Can I post an advert straight away?
A. You must be registered with us at the website. If you are already registered login and post an advert! If not register here.
Q. Is the form easy to fill in?
A. We have given guidance to each section as you go through it. This is so that parents have a uniform set of adverts to view. This is easier for them to search and compare tutors and quick and easy for you to fill in.
Q. How will potential clients search for me?
A. They will search the three criteria in our directories. You select the information for the directories when submitting your advert.
Subject (Up to three subjects can be offered)
County (This the geographical location you will cover. Up to three counties can be inputted)
LEA (Again geographical areas that you can offer).
Q. Doesn't this restrict the information I can give out?
A. This is only part of the information you submit. You offer more details in the on-line forms. You can specify the exact details of times, places, Key Stages you can offer etc.
Q. How will Parents contact me?
A. When you fill in your advert you will have options that show how you wish to be contacted. You can use any combination of these. You control this through your User Area and they can be amended by you at any time. The options are - show address, show phone number, show e-mail address, fill in form. By opting fill in form only you won't give out any private details, the draw back is that if any details filled in on the form are incorrect you have no way of contacting that person.
Note: Only personal information you allow will be given out on the website.
Q. Do I have to keep visiting the website to get my contacts?
A. All contacts made through the form or e-mail options are e-mailed to you. Potential clients may contact you through your phone number if this is one of your preferred contact options.
Q. Do I get any other contact method for clients?
A. When you first post your advert we will e-mail you with any good matches to your advert already on our website.
If, at a later date, a parent signs up for an advert and they match the details you are offering an e-mail alert will be sent to you. This will happen whether or not your advert is switched on. This way you may find time to potentially squeeze another client into your time schedule.
Q. How long before my advert will appear?
A. Have you filled in the online forms, proof read it and submitted it ? If so it will appear straight away!!!
Q. What happens if I want to change my advert?
A. You control your advert through the User Area. You an access this area at anytime and change any details you wish. You are in full control of your advert. For example if you are booked up on one evening then you can delete this time from your advert.
Q. What happens if I'm fully booked up?
A. Again your User Area will control the advert. From this area you can switch off 'Show Advert' and the advert will not appear on the website. The advert will still be in your User Area ready for you to Switch On/Edit at a later date. You can also delete you advert from the database if you wish.
Q. I've searched and can't find anyone?
A. If advertisers have switched off their adverts we don't show them. For example, if you look under the County directory and can't see a County you are looking for, then there are no adverts under that County. This is to save time searching.
Important: It could be that the adverts are switched off for that area/subject - but by putting in your own advert any good match that is switched off will be alerted to your advert by e-mail.
Q. Will the advert run for ever?
A. After 11 months we will contact you by e-mail and ask if you wish to keep the advert running, if you do just follow the instructions. The reason we will do this is to enable us to clear out old data from our database. Old data just fills up server space and makes the website less efficient to run.
Q. Do we inform you if we get a client?
A. No. The only thing you may need to do is to amend your advert appropriately.
Q. Why should we advertise with you?
A. We are a unique website in the fact that our regular visitors make up of thousands of teachers and parents. Hence we can bring these two bodies of people together for mutual benefit. What's more it is FREE, national and you can be very specific in your requirements.
Q. Who is responsible if things go wrong?
A. Any contract or agreement you make is between you and the client. Fisher Educational accepts no liability for losses or problems which arise out of your use of our service. You are responsible for ensuring the accuracy of your advertisement.
Q. Who are 10ticks.co.uk?
A. Our company name is Fisher Educational Ltd, Company Registration No 3668099, and we trade over the internet under the domain name 10ticks.co.uk. We are made up of teachers, admin staff and programmers. Our contact details are on the home page.
Q. Do you charge the tutors/parents a commission fee?
A. No.
Q. Are you a home tuition agency?
A. No. We are just advertising platform. We work in a similar way to a newspapers' classified advertisements column.
Q. Will every one contacting me be honest?
A. No. there are various scams that go round and if any come to our attention we will e-mail you. A typical scam would be:
Tutors will receive an email from a "parent" overseas saying they want tuition for their child and will send the tutor a cheque.
He does not want any tuition for his non-existent child, he just wants to steal your money.
At some point he will ask for a refund of some or all of the balance.
By presenting the conterfeit cheque at a bank you yourself will be liable for the attention of law enforcement authorities in your country on fraud charges. Therefore if you choose to present it, ensure that you tell the bank of your suspicions and ask them to verify its authenticity. Unfortunately the counterfeiting is so good that the teller will likely tell you that it is a good cheque, and clear the funds in your account.
So in reality, even though your bank may pay you for the cheque, or even tell you it has "cleared," they will discover in a matter of days or weeks that the cheque is false, and come back after YOU for the entire amount. This is a common scam which has cost people millions of dollars.
The bank will then deny any liability in the matter, inform the police and then demand repayment.
Common sense should tell you that if it looks too good to be true it probably is too good to be true.
...and finally some advice.
You would be well advised to have a copy of testimonials to show potential clients, quote a referee if you wish.
Tutors are urged to protect themselves against malicious allegations. It may be better to work in the client's own home, within sight and sound of parents. |
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