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Terms and Conditions
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These terms and conditions apply to Your
Use of the 10ticks.co.uk Website and by accessing this Website, You agree to be
bound by the terms and conditions set out below. It is recommended that You
print a copy of these terms and conditions for Your own records. If You do not
agree to be bound by these terms and conditions, You may not use or access this
Website. We reserve the right to modify these terms and conditions at any time.
Such modifications become effective immediately upon the posting of the updated
terms and conditions. By continuing to use, access or submit materials and/or
User Information to the Website You will be deemed to have accepted the revised
terms and conditions. If there is anything You do not understand please feel
free to e-mail any enquiry to Us at info@10ticks.co.uk.
"Cashback" means money earned in respect
of Orders placed by You to be distributed to Participating Schools as clause 6;
"Conditions" means these terms and
conditions;
"Internet Account" means the internet User account provided by Us upon
registration of Your details;
"Order" means an order for goods or
services placed by You and accepted by Us;
"Participating Schools" means those
schools registered under Our Affiliate Scheme from time to time as clause 6;
"Services" means services displayed for
Use on the Website and includes Tutoring Adverts;
"Tutor" means an individual User who places a Tutoring Advert for the provision
of tutoring services;
"Tutoring Adverts" means advertisements placed by Users and for the avoidance of
doubt, includes advertisements placed by students, parents and guardians for
tutoring services in addition to advertisements placed by Tutors offering
tutoring services;
"Users" means the Users of the Website collectively;
"User Information" means the details provided by You on any application to Use
the Services via the Website;
"We/Us/Our" means Fisher Educational Limited t/as 10ticks.co.uk;
"Website" means the Website located at www.10ticks.co.uk or any subsequent URL
which may replace it; and
"You/Your" means a User of the Website.
1) Access
We will provide You with free access to
the Website, (save that we reserve the right to charge from time to time for the
placing of Tutoring Adverts and for the avoidance of doubt, the only fees
payable for Tutoring Adverts shall be advertising fees and all other payments
are to be negotiated and made between You and the Tutor). The Website may be
used only for lawful purposes by students, teachers, parents and guardians
wishing to access the materials on or order products via the website.
10ticks.co.uk acts as a passive conduct for the ordering, online distribution
and publication of educational information and materials prepared by Us ("the
Material"). In placing Tutoring Adverts, 10ticks.co.uk acts purely as an
advertising vehicle and not as an agent.
2) Your Obligations
2.1 You
2.1.1 agree not to use the Website (or
any part thereof) for any illegal purpose and agree to use it in accordance with
all relevant laws;
2.1.2 agree not to upload or transmit
through the Website without limitation, any computer viruses, macro viruses,
trojan horses, worms or anything else designed to interfere with, interrupt or
disrupt the normal operating procedures of a computer;
2.1.3 will not upload or transmit
through the Website any material which is defamatory, offensive, or of an
obscene or menacing character, or that may cause annoyance, inconvenience or
needless anxiety;
2.1.4 will not use the Website in a way
that may cause the Website to be interrupted, damaged, rendered less efficient
or such that the effectiveness or functionality of the Website is in any way
impaired;
2.1.5 will not use the Website in any
manner which violates or infringes the rights of any person, firm or company or
the rights thereof (including, but not limited to, rights of intellectual
property, rights of confidentiality or rights of privacy);
2.1.6 will not attempt any unauthorised
access to any part or component of the Website; and
2.1.7 agree that in the event that You
have any right, claim or action against any other User arising out of that
User's use of the Website, then You will pursue such right, claim or action
independently of, and without recourse to Us.
3) Indemnity
You agree to be fully responsible for all claims, liability, damages, losses,
costs and expenses, including legal fees on a full indemnity cost basis,
suffered by Us and arising out of any breach of the Conditions by You or any
other liabilities arising out of Your use of the Website, or the use by any
other person accessing the Website using Your Internet account.
4) Our Rights
4.1 We reserve the right to:
4.1.1 modify or withdraw, temporarily or
permanently, the Website (or any part thereof) with or without notice to You and
You confirm that We shall not be liable to You or any third party for any
modification to or withdrawal of the Website; and/or
4.1.2 change these Conditions from time
to time, and Your continued use of the Website (or any part thereof) following
such change shall be deemed to be Your acceptance of such change. It is Your
responsibility to check regularly to determine whether the Conditions have been
changed. If You do not agree to any change to the Conditions then You must
immediately stop using the Website.
4.2 We will use Our reasonable
endeavours to maintain the Website. The Website is subject to change from time
to time. You will not be eligible for any compensation because You cannot use
any part of the Website or because of a failure, suspension or withdrawal of all
or part of the Website.
4.3 We reserve the right to withdraw any
Services from the Website at any time and/or remove, screen or edit any
materials or content on the Website. We may refuse service to anyone at any
time in Our sole discretion. We will not be liable to You or any third party by
reason of Our doing any of the following: withdrawing any Services from the
Website whether or not those Services have been sold; removing, screening or
editing any materials or content on the Website.
4.4 We reserve the right to expel users
and prevent their further access to the Website for violating the Conditions or
the law and the right to remove communications which are abusive, illegal, or
disruptive. We may take any action with respect to user-submitted information
that we deem necessary or appropriate in Our sole discretion if We believe it
may create liability for Us or may cause Us to lose (in whole or in part) the
services of Our ISPs or other suppliers.
4.5 By submitting content to any public
or non-public area of the Web Site, including message boards, forums, contests
and chat rooms, You grant to Us and Our affiliates a royalty-free, perpetual,
irrevocable, sublicenseable (through multiple tiers), non-exclusive right
(including any moral rights) and license to use, reproduce, modify, adapt,
publish, translate, create derivative works from, distribute, communicate to the
public, perform and display the content (in whole or in part) worldwide and/or
to incorporate it in other works in any form, media, or technology now known or
later developed, for the full term of any rights that may exist in such content.
You also warrant that the holder of any rights, including moral rights in such
content, has completely and effectively waived all such rights and validly and
irrevocably granted to You the right to grant the license stated above. You also
permit any User to access, display, view, store and reproduce such content for
personal use. Subject to the foregoing, the owner of such content placed on the
Website retains any and all rights that may exist in such content.
5) Tutoring Adverts
The following provisions of this clause
5 shall apply only to the placing of Tutoring Adverts and in the event that
there is a conflict between this Condition 5 and any of the other Conditions,
the provisions of this Condition 5 shall prevail.
5.1 Whilst every effort is made to
ensure that Tutoring Adverts appear correctly on the website, We will not be
responsible for any errors or delays in publication and it is Your
responsibility to check that the Tutoring Advert is correct and accurate.
5.2 You agree to provide true, accurate
and complete information in relation to Your Tutoring Advert, including a valid
email address and You agree not to impersonate any other person or entity or use
a name which You are not authorised to use. Tutors shall be required to disclose
to Users who respond to Tutoring Adverts placed by Tutors all previous
convictions. You warrant that the information contained within Your Tutoring
Advert does not contravene any legislation or codes of practice governing the
advertising of goods or the provision of services and in particular, you warrant
that the information supplied by You for Your Tutoring Advert is legal, decent,
honest and truthful in compliance with the requirements of the British Codes of
Advertising and Sales Promotion which can be found at
http://www.cap.org.uk/cap/codes/.
5.3 We reserve the right to refuse to
register any Tutoring Advert at Our sole discretion and We may remove Your
Tutoring Advert at any time without reason or notification.
5.4 Payments must be made when placing
the Tutoring Advert in advance and are non-refundable. Tutoring Adverts will be
posted on the website for a period of 12 months or until You remove them
whichever is sooner. We shall notify you within one month of the expiry of Your
registration and You may request renewal of Your Tutoring Advert, save that
renewal shall be at Our sole discretion and only following receipt of payment
from You.
5.5 Payment should be made by
credit/debit card in accordance with Condition 11. Please do not send cash.
5.6 You shall be entitled to cancel Your
registration at any time and You may change Your Tutoring Advert at any time.
You must update Your Tutoring Advert immediately if there are any changes to
Your information.
5.7 It is Your responsibility to check
the identity and qualifications of Tutors before entering into a contract and in
addition to Condition 16. We make no warranties or representations as to the
results which may be obtained or the accuracy or reliability of any information
obtained through Us and no advice or information, whether oral or written,
obtained in connection with a Tutoring Advert shall be deemed to create any
warranty not expressly made herein.
5.8 You expressly agree that Your use of
the Tutoring Adverts, either as a Tutor, student, parent or guardian is at Your
sole risk and you agree not to hold Us liable for any loss or damage incurred as
a result of any dealings You may have with others via Your use of the Tutoring
Adverts.
5.9 Tutoring Adverts may only be placed
and used by Users within the UK.
6) Affiliate Scheme
The following provisions of this clause
6 shall apply only to the Affiliate Scheme and in the event that there is a
conflict between this Condition 6 and any of the other Conditions, the
provisions of this Condition 6 shall prevail.
6.1 Once You register with Us and Your
first complete Order is processed Your nominated school will automatically be
allocated Cashback for each Order placed by You. £1 will be donated for
each individual item ordered.
6.2 Schools must register for the
Affiliate Scheme via Our Website to be entitled to receive any benefits under
the Affiliate Scheme. If your school has not registered any Cashback donated to
Your school will be collected and held for a maximum period of 3 months, if Your
school has not registered within this 3 month period the Cashback balance will
automatically be transferred to a prize draw fund whereby all Participating
Schools will automatically be entered into a draw to win the balance held in the
prize draw fund at the time. The winning school will be posted on the Website
and notified via post enclosing the Prize Money. The winner will be decided by
10ticks at its sole discretion. By participating in the Affiliate Scheme You
hereby give permission for Us to use Your details for marketing and promotional
purposes.
6.3 If Your school is not listed on Our
database please enter Your school's details at the prompt and We will
automatically add it to Our database. Please also advise a member of school
staff to visit www.10ticks.co.uk to find out more about how to take advantage of
Our Affiliate Scheme.
6.4 Cash back can be redeemed for orders
placed online via Our Website or by post or by fax. Cashback balances will
automatically be used against Orders placed by post or fax.
6.5 Payment should be made in advance at
the time of ordering by credit/debit card in accordance with Condition 11.
Please do not send cash.
6.5 Registered participating schools are
required to maintain a link to the 10ticks website on their website at all
times. We reserve the right to withdraw membership to our Affiliate Scheme if
Our link is removed for any reason.
6.6 There is no expiry date for Cashback
but it is lost if the relevant school account is closed. Any accrued Cashback
will then be transferred to the Prize Fund.
6.7 Your school will get a regular
update of the Cashback position via their as we know it on the date we issue the
update in respect of their Account. Only Cashback showing as available on the
date we issue the update can be redeemed against purchases. Your school will be
able to view its Cashback balance at any time by accessing its Internet Account.
6.8 Schools with a Cashback balance of
£50 or more will automatically be issued with a cheque for the balance shown on
their Internet Account at the end of each quarter. Cheques will be sent by post
within 21 days. This is intended to be an estimate of time and time for
delivery shall not be made of the essence by notice.
6.9 You can redeem earned Cashback
against purchases at the shopping cart stage.
6.10 If a transaction on which Cashback
issued or redeemed is cancelled, reversed or not completed, we will reverse the
associated Cashback movement.
6.11 Cashback can only be earned, held
transferred or redeemed as set out in these terms and conditions. Any other
use, award, sale, exchange or transfer of Cashback, or attempt to do so, is a
serious breach of these terms.
6.12 We may make changes to these Rules
and will give Participating Schools as much notice as We reasonably can.
Earning or redeeming Cashback will constitute acceptance of the revised
Conditions.
6.13 You shall be entitled to cancel
Your registration at any time. We may cancel Your Affiliate Scheme membership
at any time and without notice.
7) Registration and Password.
You are responsible for maintaining the
confidentiality of Your information and password. You shall be responsible for
all uses of Your registration, whether or not authorised by You. You agree to
immediately notify Us of any unauthorised use of your registration or password.
8) Third Party Links
In an attempt to provide increased value
to Our Users, We may provide links to other websites or resources. You
acknowledge and agree that We are not responsible for the availability of such
external sites or resources, and do not endorse and are not responsible or
liable, directly or indirectly, for the privacy practices or the content of such
websites, including (without limitation) any advertising, goods or other
materials or services on or available from such websites or resources, nor for
any damage, loss or offence caused or alleged to be caused by, or in connection
with, the use of or reliance on any such content, goods or services available on
such external sites or resources.
9) Monitoring
We have the right, but not the
obligation, to monitor any activity and content associated with the Website. We
may investigate any reported violation of these Conditions or complaints and
take any action that We deem appropriate (which may include, but is not limited
to, issuing warnings, suspending or terminating service, denying access and/or
removing any materials from the Website).
10) Your Personal Data / Data Protection
10.1 We respect Your personal
information and undertake to comply with applicable Data Protection legislation
from time to time in place. Acceptance of Our Privacy Policy and Your submission
of Your personal information to Us is agreement from You that We may transfer
that information outside the European Economic Area ("EEA") in particular to the
United States of America. You should be aware that such countries may not have
data protection safeguards in place equivalent to those in the UK.
10.2 We confirm that any personal
details which You provide to Us (or which are available on public registers)
from which We can identify You are held in accordance with Our Data Protection
Registration Notification. When You register with Us We consider the
information You provide as private. We Use the information for the following
purposes:
10.2.1 processing Your Account including
placing Tutoring Adverts where appropriate;
10.2.2 for statistical purposes to
improve the service We give to You;
10.2.3 to administer Our business;
10.2.4 unless You have already objected
during the registration process, to notify You of products or services that may
be of interest to You; and
10.2.5 unless You have already objected
during the registration process, to be disclosed to other members within Our
organisation and also to other relevant third parties, who may contact You about
their products or services that may be of interest to You.
10.3 If You do not want Us to notify You
about products and services that may interest You, or You do not wish Us to
transfer Your data to third parties so that they can contact You about their
products or services, and have not objected during the registration process,
please write to Us at Fisher Educational Ltd, Bolton Enterprise Centre, Bolton,
Lancs, BL3 5EY stating Your full name, address, Your e-mail address, Your home /
mobile phone number, any other relevant details, and notify Us accordingly.
10.4 Subject to Your rights of objection
set out above, and Your right of objection in the registration process, You
agree that You do not object to Us or third parties contacting You for any of
the above purposes whether by fax, telephone, e-mail, in writing, by SMS or by
any other means, and You confirm that You do not and will not consider any of
the above as being a breach of any of Your rights under the Telecommunications
(Data Protection and Privacy) Regulations 1999.
10.5 In the event that Your personal
information is no longer used by Us for the purposes described in this document,
We will delete it except insofar as it is necessary to retain such information
to comply with other relevant or applicable law.
10.6 In the event that Your personal
data becomes untrue, inaccurate or incomplete, or in any event, You have the
right to access Your personal data and may rectify the same.
10.7 You should be aware that if We are
requested by the police or any regulatory or government authority investigating
suspected illegal activities to provide information concerning You, We shall do
so. We also reserve the right to disclose individually identifiable information
to third parties where a complaint arises concerning Your dealings with Us, and
those dealings are deemed by Us inconsistent with these Terms.
10.8 We may use "cookies" and other
software so as to be able to build up a profile of Your interests and
preferences and this may be used by Us to develop and operate the Service.
10.9 We may disclose to third parties
aggregated data on Our customers, provided that a single individual is not
identifiable in such data.
11) Intellectual Property and Right to Use
11.1 You acknowledge and agree that all
copyright, trademarks and all other intellectual property rights in the Material
or content supplied via or as part of the Website shall remain at all times
vested in Us. You are permitted to use the Material only as expressly
authorised by Us.
11.2 You acknowledge and agree that the
Material and content contained within the Website and on any CD-ROM/DVD-Rom provided by
Us to You is made available for Your personal non-commercial use only. Any other
Use of the Material and content of the Website is strictly prohibited. You
agree not to (and agree not to assist or facilitate any third party to) copy,
reproduce, transmit, publish, display, distribute, commercially exploit or
create derivative works of such material and content.
11.3 You have the option to either (a)
download the Material from the Website or (b) purchase a CD-ROM/DVD-Rom containing the
Material in accordance with the Conditions.
11.3.1 If You, either on behalf of a
school or other teaching establishment or in your capacity as a student, should
choose to download the Material such a download facility is made available for
Your non-commercial use only and you may download the Material onto only one
computer hard drive ALWAYS PROVIDED THAT the computer onto which You download
the Material is NOT connected to an intranet network which is capable of being
accessed via the internet. You shall be permitted to deal with the Material in
accordance with the terms of Clause 11.2 only.
11.3.2 If You (on behalf of a school or
other teaching establishment) should choose to download the Material in
accordance with the provisions of Clause
11.3.1, in addition to the allowable
usage detailed in Clause 11.2, We will allow you to make a number of copies of
the Material for use only within your school or teaching establishment
reasonably necessary to allow the proper education of the pupils.
11.3.3 If You (on behalf of a teacher
training college) should choose to download the Material in accordance with the
provisions of Clause 11.3.1, in addition to the allowable usage detailed in
Clause 11.2, We will allow You to make copies of the Material for those student
teachers who may in turn only use the Material for their own personal use and
for as long as the same shall remain registered and under the supervision of
Your particular teacher training college. Any student teacher will be permitted
to make copies and use the Material in whichever school or teaching
establishment in which they train PROVIDED THAT that particular school or
teaching establishment has also purchased the Material from Us.
11.3.4 If you have purchased a VLE licence then you will be allowed to place those files provided by US marked for use in your school VLE in to your VLE environment.
11.3.5 If You purchase a CD-ROM/DVD-Rom
containing the Material in Your capacity as a parent, We grant to You a personal
non-exclusive non-assignable royalty-free licence to use the Material for
non-commercial purposes only to help with Your own children (including adopted
and step-children) only in their own studies outside of normal school hours.
11.3.6 If You purchase a CD-ROM/DVD-Rom
containing the Material in Your capacity as a teacher, We grant to You a
personal non-exclusive non-assignable royalty-free licence to use the Material
for non-commercial purposes only to assist You in Your teaching duties in
whichever educational establishment you may from time to time be employed.
12) Credit card safety
12.1 We and Our secure payment service
providers, use the latest technology to protect Your credit card information and
do not release it to any outside organisation. You can place your orders using
secure encryption (the Internet standard for secure transactions) or You can fax
or post Your card information to Us. Any losses sustained by the transmission
of personal information by e-mail or internet links shall be borne exclusively
by You.
12.2 We intend to provide You with the safest and most secure shopping
experience possible. Since offerings and technologies change, We reserve the
right to change, modify, add or remove portions of our Privacy Policy at any
time without prior notice. If policy changes are substantial, We will notify
Our customers via e-mail. Please periodically review our Privacy Policy for
changes. If You have any questions, or would like further clarification, please
contact our Customer Service Centre.
13) Cancellation
Due to the personalised bespoke nature
of the CD ROM/DVD-Rom which You may purchase via the Website, You will not be entitled
to cancel Your order with Us. We shall only accept returns in accordance with
the provisions of Clause 14.
14) Returns Policy
If you should have to return the CD ROM/DVD-Rom
to Us, We will be happy to refund the purchase price in full if the return
results either from an error made by Us or from a defective item. To make a
return, please give the reason for the return and wrap the package securely.
Returned goods are to be accompanied by a note showing Your name, the date of
order and the order number, and should be forwarded to our Customer Service
Representatives at the address below.
Fisher Educational Limited
Bolton Enterprise Centre
Washington Street
Bolton
BL3 5EY
Phone 01204 405 341
Monday - Friday 9.30 am - 4.30 pm
Email
info@10ticks.co.uk
15) Damaged or Defective Items
Should You receive a damaged or
defective item from Us, We will offer You a choice of:
A prompt replacement.
A full refund.
An alternative item of the same value.
However, You must return the damaged or
defective product and this must be received by Us within 30 days of delivery to
You. You will not be charged any additional shipping or handling fees for
replacement shipments.
16) Notices
16.1 You may send Us notices under or in
connection with these Conditions:
16.1.1 by post to Fisher Educational
Ltd, Bolton Enterprise Centre, Washington Street, Bolton, BL3 5EY or,
16.1.2 by email to
info@10ticks.co.uk
16.2 As proof of sending does not
guarantee or receipt of Your notice, You must ensure that You have requested and
received an acknowledgement from Us which, should it be required, will be sent
within 3 working days of Our receipt and should be retained by You.
17) Limitation of Liability
17.1 While We shall use reasonable
endeavours to verify the accuracy of any information We place on the Website, We
make no warranties, whether express or implied in relation to its accuracy.
17.2 The Website is provided on an "as
is" and "as available" basis without any representation or endorsement made and
We make no warranties of any kind, whether express or implied, in relation to
the Website, or any transaction that may be conducted on or through the Website
including but not limited to, implied warranties of satisfactory quality,
fitness for a particular purpose, non-infringement, compatibility, security,
accuracy, conditions of completeness, or any implied warranty arising from
course of dealing or usage or trade.
17.3 We make no warranty that the
Website will meet Your requirements or provide the results which You want, or
will be uninterrupted, timely, secure or error-free, that defects will be
corrected, or that the site or the server that makes it available are free of
viruses or bugs or represents the full functionality, accuracy, reliability of
the materials. We will not be responsible or liable to You for any loss of
content or material uploaded or transmitted through the Website.
17.4 You acknowledge that We cannot
guarantee and therefore shall not be in any way responsible for the security or
privacy of the Website and any information provided to or taken from the Website
by You.
17.5 We will not be liable, in contract,
tort (including, without limitation, negligence), pre-contract or other
representation (other than fraudulent or negligent misrepresentations) or
otherwise out of or in connection with these Conditions for:-
17.5.1 any economic losses (including
without limitation loss of revenues, profits, contracts, business or anticipated
savings); or
17.5.2 any loss of goodwill or
reputation; or
17.5.3 any special or indirect or
consequential losses;
17.6 Nothing in the Conditions shall
exclude or limit Our liability for death or personal injury resulting from Our
negligence or that of Our servants, agents or employees.
17.7 We shall have no liabilities to you
for any failure to deliver your purchase or any delay in delivery which is due
to any act of God, war, strike, lock-out, industrial action, fire, flood,
drought, tempest, or any other event or circumstances beyond our reasonable
control
18) Severance
If any part of the Conditions shall be deemed unlawful, void or for any reason
unenforceable, then that provision shall be deemed to be severable from these
Conditions and shall not affect the validity and enforceability of any of the
remaining provisions of the Conditions.
19) Waiver
No waiver by Us shall be construed as a waiver of any proceeding or succeeding
breach of any provision.
20) Survival
Each provision of these Conditions shall be construed as separately applying and
surviving even if for any reason one or other of those provisions is held to be
inapplicable or unenforceable in any circumstances.
21) Entire Agreement
These Conditions (as amended from time to time) contain the entire agreement
between You and Us relating to the subject matter covered and supersedes any
previous agreements, arrangements, undertakings or proposals, written or oral,
between You and Us in relation to such matters. No oral explanation or oral
information given by either of Us shall alter the interpretation of these
Conditions. You confirm that, in agreeing to accept these Conditions, You have
not relied on any representation save insofar as the same has expressly been
made a representation in these Conditions and You agree that You shall have no
remedy in respect of any misrepresentation which has not become a term of these
Conditions save that Your agreement contained in this clause shall not apply in
respect of any fraudulent or negligent misrepresentation whether or not such has
become a term of these Conditions.
22) Law
The Conditions shall be governed by and construed in accordance with the laws of
England and You irrevocably submit to the exclusive jurisdiction of the courts
of England.
We shall collect information about Your personal details, tastes and preferences
both when You tell Us what these are and by analysis of traffic on the Website,
including by using cookies (see below).
We use information collected about You to help Us (a) develop the design and
layout of the Website to ensure that it is as useful and enjoyable as possible
and (b) to provide the Services which interest You.
Sometimes this information may also be used by Us to inform You about changes to
the Website, new Services and Goods or offers that You might find interesting.
If You do not wish to receive this information, You may opt out by various
means, including settings within Your Account, or by e-mail to
info@10ticks.co.uk.
In any event where Your personal details
become untrue, inaccurate or incomplete, You have the right to access Your
personal details and may rectify the same.
You agree that You do not object to Us
contacting You for any of the above purposes whether by telephone, e-mail, fax,
in writing or by SMS and You confirm that You do not and will not consider any
of the above as being a breach of any of Your rights under the
Telecommunications (Data Protection and Privacy) Regulations 1999.
We reserve the right to access and
disclose individually identifiable information to comply with applicable laws
and lawful government requests or requests by the police investigating suspected
illegal activities, to operate Our systems properly or to protect Ourselves or
other Users. We also reserve the right to disclose individually identifiable
information to third parties where a complaint arises concerning Your use of the
Website, and that use is deemed by Us inconsistent with the Conditions.
When You input information or request
Services from Us, We have strict security procedures covering the storage and
disclosure of Your information in order to prevent unauthorised access to comply
with the UK Data Protection Act 1998. This means that sometimes We may ask for
proof of identity before We disclose personal information to You.
Surveys and User Groups
We always aim to improve the services We offer. As a result We occasionally
canvass Our customers using surveys. Participation in surveys is voluntary, and
You are under no obligation to reply to any survey You might receive from Us.
Should You choose to do so, We will treat the information You provide with the
same high standard of care as all other customers information.
From time to time, We ask customers
whether they wish to participate in User Groups, often to assist Us in the
development of new features, services or sites. Participation in User Groups is
voluntary, and You are under no obligation to join any User Group. Should You
choose to join a User Group, however, We will treat the information You provide
with the same high standard of care as all other customer information.
Contests
Your participation on the Website may mean that We occasionally contact You with
the opportunity to enter competitions. Entry to competitions is voluntary, and
You are under no obligation to take up an invitation from Us to enter. Should
You choose to enter a competition, We will treat the information You provide
with the same high standard of care as all other customer information, and use
the information provided strictly within the entry terms of the competition and
this Privacy Statement.
Email a Friend
We may from time to time operate a "Tell a friend" service. This is a referral
service, designed to make it easy for customers to recommend Our Website or
offers to a friend, and is a two-step process. First, a customer sends Us the
friend's name and email address, and secondly, We contact the friend, telling
them who We are, and inviting them to take advantage of a particular offer, or
to visit Our Website. When We contact Your friend, We always advise them of the
name and email address of the friend who made the original referral. We will
not use Your friend's details for any other purpose.
Cookies
When You first visit the Website, upon entering Your name and address, We may
send You a cookie. A cookie is a small file that can be placed on Your
computer's hard disc for record keeping purposes, and We may use them to do a
number of things:
Cookies help Us to recognise You when
You next visit one of the Website and note the advertisements displayed to You.
This allows Us to tailor the service We provide to Your preferences;
Cookies may be used to compile anonymous
statistics related to the take up or use of services, or to patterns of
browsing. When used in this manner, You are not individually identified, and
data collected in this manner is only used in aggregate.
You are not obliged to accept a cookie
from Us, or any other Web site, and may modify Your browser so that it will not
accept cookies at Your discretion. Here are instructions on how to do this for
Netscape and Internet Explorer browsers:
If You do not wish to receive cookies
from Us or any other Website, You can turn cookies off on Your browser.
Internet Explorer:
Here is how You turn off cookies for Internet Explorer 5.0: First, on Your top
menu, click on "Tools", and then click on "Internet Options". This will bring
up the "Internet Options" Dialogue Box. On the tope of the dialogue box, click
on "Security", then "Customer Level" or "Customise". This will bring up the
"Security Settings" box. Scroll down Using the scroll bar on the right hand
side of the box, until You come to the section carrying the title "allow cookies
to be stored on Your computer". Of the options available, click on "Disable",
and then click the "OK" button on the bottom of the menu box. Following these
instructions will stop Your computer from accepting cookies in future. You may
reconfigure Your computer to accept cookies again by following these
instructions, but by selecting "Enable", and clicking on the "OK" button on the
bottom of the menu box.
To download the current version of
Internet Explorer, go to:
http://www.microsoft.com/ie
Netscape Navigator:
Here is how You turn cookies off for Netscape Communication 4.7: First, on Your
top menu, click on "Edit", and then clock on "Preferences". This will bring up
the "Preferences" menu box. From the options on the left-hand side, select
"Advanced" which will bring up another menu. Half way down, You will see a
section on cookies, and if You wish to turn cookies off, You should select
"Disable", and then click the "OK" button on the bottom of the menu box.
You may reconfigure Your computer to
accept cookies again by following these instructions, but by selecting "Accept
All Cookies", and then clicking the "OK" button on the bottom of the menu box.
To download a current version of
Netscape Navigator, go to:
http://home.netscape.com/computing/download/index.html
We Welcome Your questions and comments
about privacy issues and the design of the Website. Should You have such
comments or have a complaint about how We are Using Your personal data, please
send an e-mail to
info@10ticks.co.uk.
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