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Troubleshooting
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If you have a problem, the easiest solution is to try it on another computer or
printer set up. If you don't have access to another, we have trawled the
internet to find as many possible ways to solve printing issues for you.
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Simple Troubleshooting
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Q. When you click on the download it asks which program you want to open it.
A. You don't have Acrobat Reader installed on your computer. Install Acrobat
Reader.
Q. There is a rectangular black blob on the print out.
A. This is clip art. The blob should be a picture. You are using an old version
of Acrobat Reader (pre version 4.0). Install the latest version of Acrobat
Reader and print again.
Q. Some line measurements appear smaller than they should.
A. In your print dialogue box deselect (so there is no tick) the fit to page
option.
Q. When I open the document lots of small squares appear on the page.
A. You have opened the document in 'Microsoft Word'. A menu will have appeared
asking you which application you want to open the document with. This shows
that Acrobat Reader is not installed on your computer. Install the latest
version of Acrobat Reader.
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More Difficult Troubleshooting
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Q. a). I can't see the footer with the level descriptions.
b). When printing some forms in PDF formats, all the words run together with no
spaces between them. However, everything looks fine on the screen.
A. These issues can nearly always be resolved by obtaining and installing the
most recent printer driver available for your particular make and model
printer. Most printer manufacturers provide free printer driver updates from
their own web sites. Alternatively you may need to alter your printer/printer
driver settings, see your manual for details.
Q. Are there any known issues when printing PDF forms with specific printers?
A. Canon BJC 4100 - PDF files may not print properly in the printer's
photographic mode. Use the printer's Graphics & Text or Automatic modes
instead.
Canon LBP-81V - Use the printer's bitmap mode for best results.
HP DeskJet Printers - If provided, it is recommended to use the
printer's Raster Graphics mode as opposed to the Vector Graphics mode.
HP DeskJet 500C - This printer has an unprintable area near the top of
the page. Be sure to use the shrink-to-fit option in Acrobat Reader's Print
dialog box.
HP LaserJet Printers - For best results it is recommended that you use
the printer driver's True Type font option to download True Type fonts as
bitmaps (not outlines).
HP LaserJet 5M - For best results, it is recommended that you use the
standard HP Laserjet 5M printer driver and not the enhanced driver that ships
with the printer.
Q. Do you have any other general troubleshooting advice for resolving print
problems?
A. Raster vs. Vector Modes - You may get more consistent results if your
printer driver is set to use Raster mode for graphics. Note: not all printer
drivers have this mode.
Dithering - Set your printer driver's Graphics/Dithering option to Fine
or Coarse for best results when printing halftone images. A setting of None
will produce poor results.
600dpi - If you experience problems printing to HP LaserJet printers in
the 600dpi mode, try switching back to 300dpi mode or if it is equipped with a
PostScript option, use the PostScript Level 1 or 2 printer. It may be because
the printer has insufficient memory available. Below are two potential
solutions to this problem:
In the Acrobat Reader General Preferences dialog (select fromthe
File>Preferences menu) you may choose to use Serif only or Sans only forfont
substitution. This frees up additional memory in the printer and chancesare
good your document will print successfully.
Upgrade the printer's memory.
Q. Printing produces an incomplete printout with many documents -- pages are
missing, or split into partial pages.
A. Acrobat Reader version 4.x frequently chokes when trying to print files
larger than about half a megabyte.
a). After clicking Print in Acrobat Reader, go to Print Range, and print
only pages 1-2, 3-4, etc., until you've printed the entire document.
b). Upgrade to Acrobat Reader 5. You can get Acrobat Reader version 5 from the
library's Acrobat Download Page - the "Acrobat Reader for Windows 95 and
Windows 2000" links are version 5.
Note that after installing Acrobat Reader 5, you should do the following to
eliminate a potential problem that version 5 sometimes has with Internet
Explorer:
Start Acrobat Reader separately from Internet Explorer (if there's not an icon
for it on your desktop, go to Start/Programs, and look for "Adobe Acrobat").
In Acrobat, click Edit/Preferences/Options. Uncheck the button near the top of
the screen that says "Display PDF in Browser". Close Acrobat.
Now click on a link to one of the PDF files you were trying to open earlier.
You should get a dialog box asking what you want to do with the file. Click
"Open File From this Location", and uncheck the box labelled "Always ask before
opening files of this type". Then click OK. Acrobat Reader will open a new
window, and should display the document. Acrobat should work from now on -- you
won't have to keep repeating these steps.
Q. My printer is printing only 1/2 of the page with a canon Bubble Jet printer.
A. Because some PCs currently on the market (e.g. Compaq PCs) are not set for a
mode that is compatible with some of Canon's Bubble Jet printers, owners may be
experiencing printing problems such as the printer only printing 1/2 or 3/4
pages. Here are four possible solutions to this problem. If these do not
correct your problem contact Canon Technical Support for assistance.
a). Printer Port Set to ECP in Device Manager
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On your Windows 95/98 desktop, right-click the My Computer icon and click
Properties.
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Click the Device Manager tab.
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Double-click Ports (COM & LPT).
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Double-click ECP Printer port (LPT1). If your configuration is already Printer
Port, this correction does not apply.
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Click the Driver tab.
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Click Change Driver.
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Click Show all devices.
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Under Models: Select Printer port, then click OK.
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Click OK again.
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Shut down Windows 95/98 and reboot.
b). Port Resource Settings Incorrect (e.g. Compaq
PC's)
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On your Windows 95/98 desktop, right-click the My Computer icon and click
Properties.
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Select the Device Manager tab.
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Double-click Ports (COM & LPT).
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Double-click LPT.
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Select the Resources tab.
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Deselect Automatic Settings.
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Change Basic Configuration, find the configuration that meets the following
conditions:
* Input/Output Range 0378-037
* Input/Output Range 0778-077
* Interrupt Request 07
* NO DMA.
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Select OK.
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Shut down Windows 95/98 and Reboot.
c). [K is printed at top of the page and the rest of the page is correct.
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On your Windows 95/98 desktop, right-click the My Computer icon and click
Properties.
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Click the Device Manager tab.
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Double-click Ports (COM & LPT).
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Double-click LPT.
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Select the Driver tab.
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Look at the File Revision line, LPT.VXD v4.00.950.
You will need to replace LPT.VXD v4.00.950 with LPT.VXD v4.00.503. The LPT.VXD
file is located in the Windows\System directory.
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Confirm that your CMOS (BIOS) settings are set to Standard Bi-directional
[Note: CMOS configurations can vary from model to model. Please check your
owner's manual or contact your computer manufacturer for details.]
d). Incorrect Port Configuration on Toshiba Laptops to change the CMOS setting:
1. From the Start menu, point to Programs, then click Toshiba Utilities.
You will have either the TSETUP or HARDWARE SETUP utility For TSETUP:
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Under Parallel Port, select Standard Bi-directional
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Reboot your system
For HARDWARE SETUP:
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Select Hardware Options.
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Select Parallel/Printer.
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Select Standard Bi-directional.
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Click OK.
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The machine will ask if you want to reboot. Select Yes.
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Reboot your system.
Q. Printing a partial or blank page with a Compaq Presario computer.
Models Affected: Presario 3000, 4000, 5000, 6000, 7000, 8000, and 9000 series
A. Troubleshooting with Computers Using Win '95:
1. Is the printer cable an IEEE 1284 bi-directional printer cable? (You can
check the writing on the cable.) If you do not have this cable, replace your
current cable with an IEEE 1284 cable.
2.If you have the correct cable, change the printer port from ECP printer port
to Standard printer port. To do this follow steps A1-A8.
SECTION A.
A1) From the Windows 95 desktop, use your right mouse button and click once on
the My Computer icon. A menu will appear, then click with your left mouse
button on properties.
A2) Click on the Device Manager tab, and then double click on Ports
(COM&LPT).
A3) Double click on ECP port, then on the driver tab, click change driver.
Click on the option for Show All Device Options.
A4) In the Manufacturers box, click Standard Port Types. In the Models box,
click Printer Port, and then click OK
A5) Click OK
A6) Obtain a copy of the LPT.VXD driver from the Compaq Web Site
(http//www.compaq.com). The file is listed as SP2345. If you have the Windows
95 CD, you can obtain the file from the X:\Drivers\Printer\LPT directory (where
X is the letter of the CD-ROM drive). If you have the Windows 95 CD, follow
steps B1-B6
A7) Once you have downloaded the file, copy it to your C:\Windows\System. You
can do this in Windows Explorer by clicking on the file with the left mouse
button and holding it down, and dragging it on to the C:\Windows\System folder,
and releasing the mouse button. To get to Windows Explorer, click Start,
Programs, Windows Explorer.
A8) Reboot the computer and test print. If the problem still persists follow
steps C1-C7.
SECTION B.
B1) Put the Windows 95 CD or Companion CD in your CD-ROM drive.
B2) Click on Start, Programs, Windows Explorer.
B3) Click on your D or E drive.
B4) On the left side of the window, you will see the folders, (or directories),
on the CD-ROM. On the right side, you will see the folders and files of the
folder selected on the left side.
B5) On the left side double click on the folder labeled Drivers. Other folders
will appear below. Then double click on Printer. Again, more folders will
appear. Then click on LPT. On the right you will see the files in that
directory. Find the one labelled LPT.VXD and click once with your right-mouse
button. A menu will appear, select COPY. On the left side, double click on the
Windows folder on your C:\ drive. Once the folders have appeared below the
Windows Folder, click once with your right mouse button on the folder labelled
System, when the menu appears, select Paste. This has just copied the new
driver onto your hard drive.
B6) Reboot the computer and test print. If the problem still persists, follow
steps C1-C7.
SECTION C.
C1) Click on Start, Settings, Control Panel.
C2) Double click on SYSTEM, and then click on the Device Manager tab. Double
click on Ports (COM&LPT), double click on LPT port. When the next window
comes up, click on the Driver tab, and click on change driver.
C3) Click on the option for Show All Device Options.
C4) In the Manufacturers box, click on Compaq (NOTE: On some units, this will
not be an option. Choose
STANDARD PORT TYPES. On the right side select ECP Port, then click OK
C5) Once it has changed back to ECP Port, double click on ECP Port in Device
Manager. Click on the Resources tab.
C6) Uncheck the USE AUTOMATIC SETTINGS box, and click on the down arrow next to
BASIC CONFIGURATION 0000 just above the USE AUTOMATIC SETTINGS BOX. Select a
configuration that assigns the correct IRQ and address to the port, but does
not list a DMA. (For most products, Select 0003 which assigns IRQ7, 378-37f,
778-77a to the port but no DMA.
C7) Save the changes, reboot the computer, and test print.
Q. A particular page in a particular document won't print at all, or prints as
one or more partial pages.
A. This may happen if the page contains graphics, and you are printing to a
laser printer that has less than 8 meg of memory. Laser printers (unlike
inkjets) have to be able to hold the entire page in memory for it to print
correctly.
If you can borrow another printer (ideally an inkjet), and printing to that
printer does work, than you may need to upgrade the memory in your laser
printer, or get a new printer. Q. Where else can I go for support ?
A. See also http://www.adobe.com/support/main.html
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