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10ticks FAQ's |
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Here you will find answers to the most Frequently Asked Questions about 10ticks
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Register |
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Q: Does it cost anything to register as a user?
A: No!!
Q: Why should I register?
A: You get to see stuff others don't. There are extra pages just for you.
Also there is a database that can store all your 'help' and high scores which
will help you improve your maths.
Q: What do I need to register?
A: Quite simply a valid e-mail address!! As soon as you register
(within a minute!) you will be sent, by e-mail, your login details.
If you don't get this e-mail the most likely reason is you have mis-spelled
your e-mail address!! Try again!
Q: If I register will you send me loads of e-mail junk?
A: We comply with the data protection act. Simply - you're in charge!
When you register you decide if you want our newsletter.
It isn't a big decision as when you login to your user area you can turn
this option on or off at any time. If you put in your date of birth and
allow us to send you newsletters then we can send you a birthday card.
Q: Can I close my account when I want?
A: You control everything from your user area. You can delete your
account, edit details and change your school!! You can even put in
your friends e-mail addresses and dates of birth and we send them a
birthday card from you!! How's that for convenience!!
Q: What type of a user should I register as?
A: Different Users get different types of extra pages. You need to
register as a 'Student User' to get the extra pages that are good for you.
Q: I registered as a different type of user - what should I do?
A: E-mail us at
info@10ticks.co.uk,
put the subject box as 'Change my User Type'.
Give us your e-mail address and type in 'Change to student user please'.
It should be changed within a working day.
Q: What happens to my account if I don't use it ?
A: The website records the last date you logged in to your account.
If your account has not been used for two years then the account is
automatically deleted. When this happens all your details are lost,
your high scores, test scores and other user details.
This is an automated process and this information can not be retrieved
at a later date. The moral ? Login regularly!!
Q: Some how I have deleted my account and I want it back! What should I do?
A: E-mail us as soon as you can, we may be able to save it - but no promises!!
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Helps |
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Q: How do I use the 'help'?
A: Once you have found your 'help' you will see a presentation
on how to attempt that type of question.
Move forward through the presentation using the forward button in the
top left of the screen.
Q: Are there any questions to try?
A: Most 'helps' have a set of questions. After reading the
presentation click 'try our questions' at the top of the presentation screen.
You will be given a set of 10 questions to attempt.
Q: What would happen if I click any answer for the questions?
A: When you are logged in all your scores are recorded in your user area.
This means every time you attempt questions it will affect your overall average.
If you click on any answers you will probably get most wrong and it will lower
your average.
Q: How can these questions help me?
A: Remember, when you are logged in all your scores are recorded
in your user area. This means you can go and look at your scores.
You can then see which areas you need help in and then spend time on these
'helps'. Keep attempting the questions until your average improves in that area.
Q: Won't I get the same questions again if I repeat the same 'help' questions?
A: The questions are randomly drawn from a database so you should
get different sets of questions each time.
Q: I can't find the help I need.
A: Come back later! New 'helps' are being written everyday.
We need to write over 1000 'helps' to cover all the work, so we can't
do it all at once.
Q: I find the Help I want but when I click on it the page just
appears to refresh. What is wrong?
A: There could be two possible causes for this:
1). You have a pop up 'killer' working. Switch this off and it will work.
2). Java isn't enabled on your computer (it should be the default setting).
Go to Internet explorer, Tools and Internet Options and click on the
Advanced Tab. Click on 'Restore Defaults'.
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Games |
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Q: Will there be more games?
A: Yes! We are always looking to find new games. New games soon... patience.
Q: Where are the games?
A: Try the Games station. Here we have loads of games and we are writing more!
highscore table - and the very best get into our Hall of Fame.
If you login before you play all your highscores are recorded in your user area.
You may not get on the big highscore table - but you have your own personal
highscore table in your user area.
Q: Are there any other games?
A: Yes - but you have to register to be allowed into the Funhouse!!!
Q: Does my computer need any extra software to play your games?
A: Everything you need is free. You may need to download the latest
version of Flash to play PacMaths or Boom, but you computer will prompt
you if this is needed.
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E-cards |
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Q: Where did all your Christmas cards go?
A: We have an e-card section. There are cards you can send all
year round! Have you sent a burp yet? Some cards are seasonal and
will appear at the right time. Watch out for them!!
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Troubleshooting |
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Q. I click on the links but nothing happens..
How do I stop this ?
A. It may be that you have a 'pop-up killer' installed.
Quite often the firewall you are using will have an ability
to stop pop-ups. You need to disable this function as the
site uses pop-ups occasionally.
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Chat Room |
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Q: We want a chat room...come on...
A: Now if we put a chat room on here, hands up who would
spend all their time on that and miss everything else on the
site. Let's see how things go.
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