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10ticks FAQ's |
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Here you will find answers to the most Frequently Asked Questions about 10ticks
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Register |
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Q: Does it cost anything to register as a user?
A: No!!
Q: Why should I register?
A: You get to see stuff others don't. There are extra pages just for you. You can download Wallwords and documents from our shareware section. Also you can use the discussion room, t2t, to chat to other teachers. Also you need to register to download our FREE pack of worksheets.
Q: What do I need to register?
A: Quite simply a valid e-mail address!! As soon as you register (within a minute!) you will be sent, by e-mail, your login details. If you don't get this e-mail the most likely reason is you have mis-spelled your e-mail address!! Try again!
Q: Should I register as a School or a Teacher?
A: The school account will only let you buy material for the school, but apart from that you get the same extra pages.
Q: If I register will you send me loads of e-mail junk?
A: We comply with the data protection act. Simply - you're in charge! When you register you decide if you want our newsletter. It isn't a big decision as when you login to your user area you can turn on or off this option at any time. If you put in your date of birth and allow us to send you newsletters then we can send you a birthday card.
Q: Can I close my account when I want?
A: You control everything from your user area. You can delete your account, edit details and change your school!! You can even put in your friends e-mail addresses and dates of birth and we send them a birthday card from you!! How's that for convenience!!
Q. What happens to my account if I don't use it ?
A. The website records the last date you logged in to your account. If your account has not been used for two years then the account is automatically deleted. When this happens all your details are lost, your high scores, test scores and other user details. This is an automated process and this information can not be retrieved at a later date. The moral ? Login regularly!!
Q. Some how I have deleted my account and I want it back! What should I do?
A. E-mail us as soon as you can, we may be able to save it - but no promises!!
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Downloading |
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Q. What's the catch to the free downloadable pack?
A. There is no catch to the offer, it really is free! We hope that you like
the pack so much you buy our other packs.
Q. How do I get the free pack of worksheets for my school
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A. Click on the "FREE sample pack" link. Here you will be asked to register
as a new user (you will need an e-mail address so you can receive a password).
Log in to the site and go to the "FREE sample pack" page to download the sample
worksheets.
Q. When can I buy other packs ?
A. You can buy additional packs at any stage. You may want to buy some with
the free download in which case follow the instructions given. After you have
evaluated the free packs you may wish to buy other packs. In this case log in
to the site and go to the "buy now" page.
From this page you can buy more packs. You have a choice of payment methods.
The most common method for schools is invoicing, though you can pay by credit card
if you wish. You are then invoiced for the appropriate amount. All your packs are
put on CD and posted out to you.
Q. How do I download ?
A. When you are in the "FREE sample pack" page you have two choices:
- You can print out the pack, just click on printer icon
- You can save the pack to your desktop.
Click on disc icon and this will ask for prompts as where
you want to save it on your computer. The time bar at the bottom will show you
how the download is progressing.
Q. How long will it take ?
A. This will depend on several factors, including, your connection to the server,
the type of equipment you have and also the time of day. Most schools are being
connected with broadband connections, in which case to download the free pack
should only take a couple of minutes.
Q. What if I haven't time to download the pack at this
moment in time?
A. Your log in will be valid for as long as you want. This means you can access
the free pack at any time and download it as many times as you wish.
Q. Can I only download it once ?
A. If you find your computer has crashed and you lose your files, you may go
back and download again. See above.
Q. What if I'm timed out during a download ?
A. If the server times out, you can access the pack at a later date.
Q. How much space do I need on my hard drive ?
A. The free pack will take up around 3 Mb of space.
Q. I don't have Adobe Acrobat.
A. Adobe acrobat reader is available on this site. Click here to download your
copy. It is free. Download size - 5.6mb
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Curriculum |
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Q. Who has written this ?
A. It has been written by teachers for teachers. The philosophy being that it
is low on explanation (that is the job of the classroom teacher) and therefore
gives more room for graduated questioning in depth.
Q. Do you expect every child to answer all the questions
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A. This is just a resource for the teacher. The pedagogy used in the classroom
belongs to the teacher. How they use that resource depends on them. Some classes
may just attempt odd numbered questions, those that need to build more concrete
foundations may attempt more.
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Opportunities |
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Q. I have a colleague teaching a different subject who
has lots of material similar for his/her subject.
A. Please tell him/her about us as we are looking to expand into other subjects.
If they are of suitable quality it may well be that we take them on board to
run a subject channel.
E-mail us at opportunities@10ticks.co.uk.
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Troubleshooting |
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Q. When I print out the text appears smaller than it should.
A. When printing out deselect (no tick) the "Fit to Page" box from the printer
option.
Q. When measuring lines they appear to be slightly different
from the answers.
A. The Acrobat program has the exact measurement. Some printer set ups may vary
and hence the measurements may vary by a millimetre. In this case either try
different printer settings, or work out answers for your set of work sheets.
Q. I can't see the footer with the level descriptions.
A. If you haven't installed your latest printer driver for your machine this
can happen. Contact the printer manufacturer for the latest printer drivers.
Alternatively you may need to alter your printer/printer driver settings, see
your manual for details.
Q. When I print out I have black blobs on the worksheets.
How do I stop this ?
A. These black blobs are the pictures on the worksheets. This is caused by using
an old version of Acrobat Reader. Install and use Acrobat Reader version 5.0
or higher.
Q. I click on the links but nothing happens..
How do I stop this ?
A. It may be that you have a 'pop-up killer' installed. Quite often the firewall you are using will have an ability to stop pop-ups. You need to disable this function as the site uses pop-ups occasionally.
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Shopping Cart
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